A Presence App user recently asked our support team a very good question:
While away my cameras, I have two, went off line and I can't get them back. There was a power blip but the phone batteries should have kept them on! Any ideas??
You are about to make our old device a workhorse. Stability over time can be an issue with your mobile device that you’re using as a camera. When you pull your old device out from storage and install your free Presence App you to work as a camera you are putting it back to work to the same level, if not higher, than when you where using it in the past as a main device.
You’ll need to do some minor maintenance with your camera to ensure it works properly. We suggest cleaning the device by soft resetting. On older devices once a week and on newer devices once every two weeks gives our users a great success. This would be a good time to also dust it off. At this point we do not have a feature to power cycle your cameras remotely from Presence, but we’re working on it.
How to soft reset
If you have Apple iOS devices:
- Soft reset both devices:
- Keeps all of your data but cleans out your device.
Set iOS in Dedicated Camera Mode
This prevents the app from crashing your Apple iOS and adds security by requiring a PIN number to stop the camera.
Soft Reset your Android Device
If you have Android devices:
(Presence) Clear Data:
- Go to your Android Settings > Apps ( Applications ) > Presence> Clear Data.
- Definitely on your camera device. A good idea to do this on all devices.
Usually these helps keep things running well.