We're here to help. Whether you're having issues with Presence or you have a great idea for a new feature. We want to hear about it. Seriously.

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425 Broadway Street
Redwood City, CA 94063

Presence is the award-winning free app that turns old smartphones and tablets into Wi-Fi security cameras and you can download it today.

Presence Security is the addition of easy to install wireless sensors that notify you and your trusted circle when something important happens to fit with today's mobile lifestyle. No monthly fees are required! We want security to be affordable for everyone because we all have homes, loved ones and valuables that we want to protect.

Tips on Connecting Your Presence Camera


Tips on Connecting Your Presence Camera

Brian Hinderberger

There are some other things that you can do to help your camera and viewer connect.  

 If you have Apple iOS devices:

Soft reset both devices:  << This is usually the most effective thing that you can do.

Keeps all of your data but cleans out your device.

If you have Android devices:

(Presence) Clear Data: << This is usually the most effective thing that you can do.

  • Go to your Android Settings > Apps ( Applications ) > Presence>  Clear Data.
  • Definitely on your camera device. A good idea to do this on all devices.
  • Move device closer to the router.  
  • If you are using wifi and if it is an option.  Sometimes just moving it a bit helps.
  • Give the viewer some time to connect to the camera- It might take a little while?

Ensure good connectivity 

Presence requires a consistent connection and may stop responding if it loses connection for an extended period of time.  We have noticed that attempting to view a camera remotely using a weak connection can have undesired effects, especially if Motion Detection is enabled.  Some people have found that placing their cameras closer to the access point has helped.

SpeedTest: A reliable way to find out exactly what is going on is to measure it. SpeedTest by Ookla free on the App store will give you a good assessment of you connectivity. The minimum to run Presence is 2.5 mbs download and 1.5 mbs upload.

Clean up Presence

Do you have multiple copies of your camera devices? Delete the oldest ones ( highest up the list ).

Clean up your camera 

Do you have a lot of old photos you can delete?  Don’t mind resetting your old phone?  Make sure to close any background applications to in order to give Presence your device's full attention.

For the vast majority of our users, these steps get things connected.