We're here to help. Whether you're having issues with Presence or you have a great idea for a new feature. We want to hear about it. Seriously.

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Redwood City, CA 94063

Presence is the award-winning free app that turns old smartphones and tablets into Wi-Fi security cameras and you can download it today.

Presence Security is the addition of easy to install wireless sensors that notify you and your trusted circle when something important happens to fit with today's mobile lifestyle. No monthly fees are required! We want security to be affordable for everyone because we all have homes, loved ones and valuables that we want to protect.

How to Soft Reset Your Presence Camera


How to Soft Reset Your Presence Camera

Brian Hinderberger

Soft Reset

Soft resetting both devices will help you keep all of your data but cleans out your device. 

Move device closer to the router. If you are using wifi and if it is an option. Sometimes just moving it a bit helps. Give the viewer some time to connect to the camera- It might take a little while?

Sometimes for one reason or another the data you are trying to see gets out of sync.  It can be a long involved story but the fix is quite simple, clean out old data.  Different devices refer to differently.

[Android] Clear Data for Presence device Settings:

Go to phone Settings > Applications ( Apps ) > Presence > Clear data. 

[Computer Browser] Clear Cache:

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). ...

If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache".

Next time you visit the page it should display correctly.

Try Presence Pro

The free version of Presence is great and Presence Pro Video is even better. See why so many people are upgrading, starting under $2! This premium version of Presence available as an in-app purchase on iOS only. It increases your encrypted cloud video storage by 100x, allows you to capture longer and better quality videos with less time between recordings and gives you RTMPS video security with priority customer support. Upgrade to Presence Pro Video now so you never miss any of those important moments when you are away. You can find Presence Pro Video under settings and upgrade today!