Support

We're here to help. Whether you're having issues with Presence or you have a great idea for a new feature. We want to hear about it. Seriously.

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425 Broadway Street
Redwood City, CA 94063
USA

support@peoplepowerco.com

Presence is the award-winning free app that turns old smartphones and tablets into Wi-Fi security cameras and you can download it today.

Presence Security is the addition of easy to install wireless sensors that notify you and your trusted circle when something important happens to fit with today's mobile lifestyle. No monthly fees are required! We want security to be affordable for everyone because we all have homes, loved ones and valuables that we want to protect.

Update Presence App Cameras to Enjoy the Latest Features

FAQ

Update Presence App Cameras to Enjoy the Latest Features

Brian Hinderberger

We're constantly improving the features of Presence App for our free and Pro Video users.  It's a good idea to check for updates often so you can enjoy the full potential of your remote and camera devices.

Be sure to update both your remotes and cameras. First, let's make sure that all your cameras are up to date with the latest version. All up-to-date? Go through these steps to refresh, stop auto-updates, and lock your cameras down.

STEP ONE

Now let's run through these step first to ensure your cameras are running efficiently and are connecting correctly. 

Refresh and Connect
 

STEP TWO

If you have multiple cameras to update at once we recommend stopping automatic updates on your devices. This gives you the time you need to update the camera prior to your remote phone to ensure everything is on the same page and preventing you from losing valuable motion recordings.

Stop Auto-Updates

 

STEP THREE

Great! Everything should be synced up now with fresh cameras, let's lock down the camera(s) to prevent them from being tampered with and to help stop them from exiting.

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