Support

We're here to help. Whether you're having issues with Presence or you have a great idea for a new feature. We want to hear about it. Seriously.

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425 Broadway Street
Redwood City, CA 94063
USA

support@peoplepowerco.com

Presence is the award-winning free app that turns old smartphones and tablets into Wi-Fi security cameras and you can download it today.

Presence Security is the addition of easy to install wireless sensors that notify you and your trusted circle when something important happens to fit with today's mobile lifestyle. No monthly fees are required! We want security to be affordable for everyone because we all have homes, loved ones and valuables that we want to protect.

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Dedicated Access

A great way to help protect your camera from crashes and tampering. Here are the quick steps to enable Dedicated Camera.

Here's How you Enable

Help prevent unwanted exiting of Presence or access to other apps. Dedicated Camera is our enhancement of an iOS feature called Guided Access.

This requires you to make and enter your PIN number to exit your camera.  Your camera will not crash or exit while it's running as a dedicated camera.  Nobody can tamper with your saved videos or settings.  This is highly recommended for every Presence camera.

Enable Dedicated Camera - Dedicated Camera helps protect your camera from crashes and tampering.

1. Tap into iOS Settings > General > Accessibility > Guided Access (at the bottom) > Turn on Guided Access

2. Open your Presence Camera

3. Triple-tap the Home Button on your iOS device to start Guided Access mode, transforming the device into a Dedicated Camera. You may need to teach your iOS device a PIN number the first time you open it.

4. Triple-tap the Home Button on your iOS device again and type in your PIN number to exit Dedicated Camera Mode



Upgrade to Presence Pro Video

The free version of Presence is great and Presence Pro Video is even better. See why so many people are upgrading, starting under $2! This premium version of Presence available as an in-app purchase on iOS only. It increases your encrypted cloud video storage by 100x, allows you to capture longer and better quality videos with less time between recordings and gives you RTMPS video security with priority customer support. Upgrade to Presence Pro Video now so you never miss any of those important moments when you are away. You can find Presence Pro Video under settings and upgrade today!